The Set-Up

To insure that the guitar you purchase from J. Hale Music is "good to go" right out of the box, your instrument can be set up by Denny Rauen of Rauen Guitars. Check them out at www.rauenguitars.com. Denny is a masterful luthier whose staff can make sure that your new J. Hale guitar will play like a dream.
Each instrument is carefully inspected and adjusted to make sure no detail is overlooked. Action is set, intonation is perfected, frets are leveled, polished and crowned. Each insturment is carefully checked and rechecked by Denny himself and a card certifying "Rauen Guitars state of the art setup" is included with each instrument. 
Here is the Six Step Process

1. Frets are leveled and then individually crowned and polished	2. Guitar is restrung, tuned up to pitch, and then trussrod is adjusted	3. Action is adjusted and guitar is then set aside to acclimate to the new adjustments
4. After the guitar has acclimated under full tension the final adjustments are made. This includes tweaking the trussrod and balancing the radius of the bridge and nut.	5. At this point the bridge position is tempered for the best intonation and pickups and electronics are also checked and adjusted.	6. Final check by Master Luthier Denny Rauen completes the job.